Eligible orders can be returned within 30 days from the date of delivery.
Full Priced items are eligible to be returned for a change of mind refund, exchange or gift voucher. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund. Items must be unworn and in their original condition to be considered eligible, unless deemed faulty.
Markdown/Sale Items with a strike through price can be returned for a change of mind exchange or gift voucher only, unless deemed faulty. Items must be unworn and in their original condition to be considered eligible, unless deemed faulty.
Final Sale items are not eligible for a change of mind return, size exchange, style exchange or gift voucher, unless deemed faulty.
Made To Order items are not eligible for a change of mind return, size exchange, style exchange or gift voucher, unless deemed faulty.
All online returns must be lodged and approved via our Returns Centre. Failure to do so may result in major delays in processing your return or your order being returned to you.
We do not accept change of mind returns for gift vouchers or certain accessories such as face masks, shoe care, hats, watches or jewellery, unless deemed faulty.
Customers are responsible for the cost of their return postage, unless deemed faulty by our team. If you are based in the United States and use our provided returns label, $10.00 will be deducted from your refund.
If you believe your item to be faulty, please use our Returns Centre or let us know in writing at enquiries-usa@tonybianco.com.
Please note that Sale and Final Sale items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.
