As your shoes are custom and made especially for you, we are unable to accept change of mind returns or exchanges on any Made To Order products, including size exchanges, unless deemed to have a manufacturing fault.
If you believe your item has a manufacturing fault, please email us at enquiries@tonybianco.com with your order number and approximately 3 - 4 clear, close-up photos of the fault and our team will assess and provide further assistance to you.
